The most expensive projects we see aren’t the ones that went over budget. They’re the ones that were delivered exactly to spec and shouldn’t have been built at all.
This is the work that happens before that. Understanding the operation as it really runs — not as the process document claims. Talking to the people doing the work, because they know where it breaks. Sizing the cost of the current state honestly, so the business case is real. Then sequencing: what to do first, what to do never, and what only makes sense once something else is in place.
It’s also where we’re most useful as an outside party. We don’t resell any platform, so a systems selection from us is about your fit rather than our commission. And we’re happy to conclude that the answer is “fix the process, keep the software you’ve got” — that recommendation has ended more than one of our own proposals.
The Operations Health Check is the usual front door. It’s small, it’s fast, and it produces a ranked list you can act on with or without us.