Custom software doesn’t finish at go-live. Dependencies need patching, APIs it depends on change, certificates expire, requirements shift, and things break at inconvenient times. Without a named owner, all of that accumulates until something fails badly enough to force attention.
The common version of this problem is inherited: an application built by a developer who’s no longer available, undocumented, running on infrastructure nobody wants to touch. It works, so nobody looks at it, and the risk quietly compounds.
What support covers:
- Monitoring and alerting on uptime, errors and the integrations it depends on, so we find out before your users do.
- Security and dependency patching on a regular cadence rather than in response to an incident.
- Bug fixes with agreed response times.
- Small enhancements — the field changes, report tweaks and workflow adjustments that otherwise queue up for years.
- Hosting and infrastructure management, backups, and a restore process that’s been tested rather than assumed.
- Documentation kept current, including a runbook for the things that go wrong.
For inherited applications we start with an assessment: what it does, what it runs on, what’s fragile, what the security posture looks like, and what it would take to either support it sustainably or retire it. Sometimes the honest recommendation is a planned replacement, and it’s better to reach that conclusion deliberately than during an outage.